Frequently Asked Questions (FAQ)

Our biggest advantage: Maximum cost control with easy operation.

Thanks to the Bring Your Own Key model (BYOK), you use your own OpenAI API key and only pay for what you actually consume – without any markups.

At the same time, the chatbot can be configured completely without programming knowledge through our portal.

Ideal for small and medium-sized enterprises (SMEs), online shops, agencies and developers who are looking for a flexible, transparent and GDPR-compliant chatbot solution for their website.

No. Design, personality and security can be adjusted intuitively in the portal. For integration on your website, a short code snippet for insertion is sufficient – completely without technical prerequisites.

You create your own OpenAI account and securely store the API key in our portal. Your chatbot then sends all requests directly through your personal OpenAI account – you retain full cost control.

An OpenAI API Key is a unique authentication token that allows your application to communicate with OpenAI's AI models (like GPT-4, GPT-3.5). It's essentially your personal access code to use OpenAI's artificial intelligence services.

The API key is used to authenticate requests and track your usage, ensuring you only pay for what you actually consume.

Getting an OpenAI API Key is simple:

1. Visit platform.openai.com (copy the URL: https://platform.openai.com) and create a free account
2. Verify your email address and complete the account setup
3. Go to the "API Keys" section in your dashboard
4. Click "Create new secret key" and copy the generated key
5. Paste the key into our portal to activate your chatbot

Important: You need to add credit to your OpenAI account (minimum $5) before you can use the API. Without credit, the chatbot will not be able to process requests.

Note: Keep your API key secure and never share it publicly. You can always generate a new key if needed.

Yes. Colors, fonts, logo and avatar can be freely designed – so the chatbot seamlessly integrates into your website design.

After configuration, you receive a short HTML code snippet that you simply insert into your website. The chatbot then appears as a chat widget and is immediately ready for use.

Yes. We have implemented comprehensive data protection measures and offer GDPR-compliant data processing agreements. Your data remains in your control and is processed according to European data protection standards.

All data is stored on secure servers in the European Union. We use state-of-the-art encryption and security measures to protect your information.

Yes, you have full control over your data. You can delete your account and all associated data at any time through our portal.

We offer transparent, monthly subscription plans. You pay a fixed monthly fee for our service, while OpenAI costs are billed directly to your account based on actual usage.

Yes, you can cancel your subscription at any time without any penalties. Your service will remain active until the end of the current billing period.

No hidden costs. You pay only the monthly subscription fee and your direct OpenAI usage costs. No setup fees, no hidden charges.

We offer comprehensive support including detailed documentation, video tutorials, and email support. For premium plans, we also provide priority support.

We typically respond to support requests within 24 hours. Premium customers receive priority support with faster response times.