AI Chatbot for E-commerce – selling and advising around the clock
An AI chatbot for e-commerce supports your customers exactly where purchasing decisions are made: in the online shop. It answers questions, recommends suitable products, helps with uncertainties – and demonstrably increases conversion, shopping cart value, and customer satisfaction.
With OwnKeyBot, you integrate a GDPR-compliant AI chatbot into your shop – with your own OpenAI or Mistral key, full cost control, and no technical risk.
Why a chatbot is crucial for online shops today
Online customers expect immediate answers. If they don't get them, they leave. An AI chatbot in e-commerce helps you to:
- reduce cart abandonment
- increase conversion and revenue
- massively reduce support effort
- advise customers better – 24/7
Especially for SMEs and smaller shops, a chatbot is the easiest way to offer professional service without additional staff.
Typical use cases for an e-commerce chatbot
Product consultation and sales assistance
The chatbot helps customers with questions like:
- "Which product suits me?"
- "What is the difference between variant A and B?"
- "Is there a cheaper alternative?"
Result: higher purchase probability and more trust.
Product search and orientation
Instead of clicking filters, customers simply ask:
- "I'm looking for a gift under 50 dollars"
- "Which product is suitable for beginners?"
The chatbot leads directly to the right product.
Support and frequently asked questions
Automatic answers to:
- Shipping and delivery times
- Returns and exchanges
- Payment methods
- Order status
Fewer support tickets, more satisfied customers.
Increase revenue with AI chatbot in e-commerce
A well-trained chatbot acts as a digital sales consultant: it recommends additional products, answers objections before the purchase, and accompanies customers to the checkout. Many online shops use chatbots specifically to reduce cart abandonment and increase average order value.
The difference: OwnKeyBot uses your real product and shop data via RAG Knowledge Management – no generic answers.
GDPR-compliant chatbot for online shops
Data protection is crucial in e-commerce. With OwnKeyBot, you get a GDPR-compliant AI chatbot because:
- you use your own API key (Bring Your Own Key)
- EU hosting and Mistral options are available
- no uncontrolled transfer of customer data occurs
- full transparency over AI costs is maintained
Ideal for international and European online shops.
Chatbot for Shopify, WooCommerce and WordPress
OwnKeyBot can be flexibly integrated into existing shops:
- Shopify Chatbot
- WooCommerce Chatbot
- WordPress Online Shop
- Individual HTML and JavaScript integration
No mandatory plugins, no vendor lock-in – you stay in control with our AI chatbot integration.
Why OwnKeyBot for E-commerce?
Compared to classic chatbot tools, OwnKeyBot provides:
- your own OpenAI or Mistral key
- real product data (RAG instead of hallucinations)
- full cost control
- GDPR focus
- ideal for SMEs and growing shops
Not a black-box chatbot, but a tool for sustainable revenue.
Which online shops is OwnKeyBot suitable for?
- small and medium-sized online shops
- e-commerce startups
- niche shops with products requiring explanation
- shops with high support volume
- companies that want to use AI securely
Implement an AI chatbot in your online shop now
Start with an e-commerce chatbot that really sells – not just answers. Explore our pricing plans to find the best fit.