More Than Just Support: How to Turn Your Chatbot Into a Sales Consultant With Live Product Data

In e-commerce, the moment of the purchase decision is critical. A customer looks at a product but hesitates. Is the item really in stock? What are the exact shipping costs for this weight? Does accessory XY fit with it?

If these questions aren't answered immediately, the customer often abandons the purchase. Static FAQ pages are rarely enough here. This is exactly where OwnKeyBot comes in: We transform your chatbot from a simple support tool into an active sales consultant that knows your product catalog inside out.

The Problem: Outdated Information and Cart Abandonment

Many conventional AI chatbots or simple "GPT wrappers" suffer from a crucial problem: They don't know what is happening in your warehouse right now. While they can greet customers politely, they cannot make reliable statements about prices or availability.

The Solution: The Automatic Product Feed

OwnKeyBot closes this gap with a feature developed specifically for shop operators: the integrated product feed.

Instead of manually uploading documents, you can integrate an automatic feed (e.g., a URL to a CSV or JSON file). The system updates this data twice daily automatically.

This means for your shop:

• Current Prices: The bot always quotes the currently valid price, even during short-term promotions.
• Real-Time Availability: Customers learn immediately whether a product is deliverable, which prevents frustration.
• No Manual Effort: You don't have to retrain the bot when product data changes – OwnKeyBot handles this for you in the background.

From "Search Bar" to Consultation

Using "Retrieval Augmented Generation" (RAG) technology, the chatbot uses your uploaded product catalogs and feeds to provide precise and relevant answers. It becomes an expert on your assortment.

An Example:
A customer asks: "Which running shoes do you have in stock for under 100 Euros that are waterproof?"
A standard bot would be overwhelmed. OwnKeyBot analyzes your feed and answers specifically: "We currently have the 'TrailMaster 3000' available for 89.99 Euros. It is waterproof and ready for immediate delivery."

Your Benefits at a Glance

• Sales Around the Clock: The bot advises customers even at night or on weekends when your team is unavailable.
• International Expansion: Since OwnKeyBot supports over 50 languages, you can advise international customers on your products in their native language.
• Relieving Support: Standard questions about delivery times, prices, or product details are intercepted automatically, allowing your team to focus on complex cases.
• Easy Setup: You need no programming knowledge. The feed is configured via the dashboard, and the bot is integrated into your site in just a few minutes.

Conclusion: Turn Your Data Into Your Advantage

With OwnKeyBot, you use your existing product data to make the shopping experience interactive and personal. You offer not just answers, but solutions that lead directly to a purchase.

Start today and test the basic functions with our free plan to see how easily your product catalog can be integrated.