No More AI Hallucinations: How to Safely Train Your Chatbot with Your Own Data (RAG Guide)

An AI chatbot is only as good as the data it can access. Many companies hesitate to use AI because they fear "hallucinations" – where the bot invents facts and makes false promises to customers. With OwnKeyBot and RAG technology (Retrieval Augmented Generation), this problem is a thing of the past.

The Problem: Why Does AI Sometimes Lie?

Standard models like GPT-4 know an incredible amount about the world, but they don't know your business. If you ask a standard bot about your prices, it guesses. This is dangerous for customer support.

The Solution: Your Data as a Knowledge Base (RAG)

OwnKeyBot uses an approach where the bot doesn't "memorize" but acts like a librarian, looking through your provided documents before answering. The bot uses document uploads or crawled website content to generate precise answers.

3 Ways to Make Your OwnKeyBot Smart

1. The Website Crawler

The easiest way to integrate: simply enter your URL. Our crawler visits your website, reads the text content, and indexes it. This allows the chatbot to answer questions directly based on the information visible on your website, without you having to create separate documents.

2. Document Upload for In-depth Knowledge

For deep knowledge, you can upload files such as PDF, Word, Text, CSV, or JSON. This is ideal for:

• Manuals and operating instructions
• Internal policies and HR documents
• Detailed FAQ lists

You can upload up to 5 documents with a total maximum of 100 MB.

3. Automatic Product Feed (for E-Commerce)

For online shops, being up-to-date is crucial. You can provide a link to your product feed (e.g., from Shopify). Our system automatically updates the chatbot's knowledge base twice a day, ensuring it always answers questions about prices, stock levels, and product details correctly.

Control Through System Instructions

Besides data, personality is important. Using our AI-powered instruction generator, you can define how the bot reacts when it doesn't know an answer. A common practice is to instruct the bot to honestly admit when information is missing and offer an email address or human contact instead.

Security and Data Privacy (BYOK)

Your data stays under your control. Since you use your own OpenAI or Mistral API key ("Bring Your Own Key"), you have full transparency. Furthermore, we host your configuration data on servers in Germany and offer GDPR compliance. The filenames of your uploads are never displayed in the customer output.

Conclusion

With OwnKeyBot, you don't have to fear incorrect answers. By combining your own data with clear system instructions, you create a reliable 24/7 employee. Test it yourself: you can check your bot's answers immediately in our dashboard's live preview.

Ready for precise support? Create your free account now.